Meh...it would sound good if it weren't coming from that douche bags mouth.
Much as I shudder to admit this...I agree with him about 'dividing' the community. Map packs, and things like that, that restrict access for certain people, do nothing but put distance between players - the haves and the have nots. Online games NEED to be accessible to every player that buys the box or subs for a month. PLAYERS are what make online games fun and you (the developer) need to do whatever you can to ensure that when lil Billy buys your game, he's a part of the entire community right away. People won't know what they're missing unless they see it...I look back at Mustafar in SWG as an example, hell, even Kashyyyk. When players can't access something to even SEE it, they're less inclined to eventually BUY it.